© 2019 Serenity Richmond, LLC. All rights reserved.

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Faq's

Forms of Payment Accepted
Cash, Check, Debit and Credit Cards
HSA debit cards accepted (Visa or MasterCard)
Spaweek Gift Cards accepted

 

Reduce stress and expense: Using HSA or FSA for massage

FSA accounts: For clients wishing to use insurance, we can provide an invoice, so that you may submit claims to your insurance company. If you have a Flexible Spending Account (FSA) or Healthcare Savings Account (HSA), massage therapy can be a qualified medical expense, as long as a physician recommends it with a written prescription. The IRS states that medical care expenses must be primarily to alleviate or prevent a physical or mental ailment. Examples of illnesses that qualify include carpal tunnel syndrome, stress, back pain, arthritis, diabetes, hypertension, fibromyalgia, chronic fatigue, anxiety, depression and pain management. Consider massage therapy a necessary component of your health and wellness plan. Speak with your health care plan provider for more information.

Massage Faq's


Must I be completely undressed? 
You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered by a blanket and a sheet during your massage session.

 

What is included in the session time?
A session consists of massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly customized. Each time you visit Serenity Day Spa you will go through our Consultation to customize your massage. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.

 

How much should I tip?
Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist like any service. Think of getting a massage the same as eating at a restaurant, where tipping 10 to 20% of the pre-discounted price is customary. If you really enjoyed your session, tip more. Our therapists love what they do and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than the discounted price.

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How often should I receive a massage?
For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

 

Cancellation Policy
As time is set aside for each client, we request that a 24 hour notice for changes or cancellation is given. We reserve the right to charge for any missed appointments or require pre-payment for future appointments. Should you arrive later than 15 minutes, the session will be canceled and the full amount of session will still be charged.